Our Return Policy starts from the day you accept the merchandise and is valid for 30 days. All packages must be returned in new and resalable condition with all packaging and paperwork. Returns can not have been installed or modified in any way. Contact us by email or phone 888-511-2685 during phone support hours to initiate return.
Please note: All products that are special order or marked as non-returnable, can not be returned. Ensure you spend the time to order the correct product, color and fit. Ask all questions before placing order.
Q: Do I need a return authorization?
A: Yes, you will need to contact us first to authorize return. Any return sent back to us without authorization will be rejected.
Q: How long do I have to return or exchange a product?
A: You have 30 days to return the merchandise from the date of delivery.
Q: Do you charge restocking fees?
A: Yes, we charge restocking fees up to 20%. However, if you return a package missing hardware, paperwork, partial product damage or product packaging damaged, we may charge up to 50% restocking.
Q: Who pays the return shipping?
A: We will cover all return shipping costs if located in United States! A pre-paid return label will be emailed to you. All international customers are responsible for return shipping and any cost associated with it.
Q: What if I don't have a printer to print return label?
A: Finding a printer through your neighbors, friends, family and local business should work in most cases. If you've hit a roadblock and still can't print the label, don't worry we have a solution. Contact us and we will mail the return label to you.
Q: Why was I asked to provide a picture for return?
A: Pictures only required if the product is damaged, defective, poor fitment or in case you were sent the wrong product. Shipping carriers and warehouses will require picture evidence of the issue. Providing pictures will speed the process in getting a refund/replacement.
Q: Where do I send the return?
A: The pre-paid return label we provide will already have the appropriate return address. If you notice a different return address than the original address, that's okay. Some products are returned to a different warehouse or location for proper return processing.
Q: How long until I receive my refund?
A: Once your return arrives back and we verify its in resalable condition, we will process your refund. Please allow 3-7 business days for the funds to arrive back to your card.
Q: How do I file a warranty claim?
A: First contact us. We will assist you with getting a repair or replacement. We will file the warranty claim on your behalf with the manufacturer if possible. Some manufacturers may require to speak directly with you.
Q: Why can't I return/exchange/cancel special order or custom made to order products?
A: These products are custom made to your order specifications and are not restock able. Make sure you reach out to us prior to purchasing if you have any questions before placing the order.
Q: I'm located outside the United States. Can I still return or exchange a product?
A: Yes, you can still return/exchange the product. Keep in mind all international returns/exchanges, the customer is responsible for covering the return cost unless damaged, defective, poor fit or if you were sent the wrong product. We do not have the ability to send pre-paid labels for international shipments.